Covid-19

COVID-19: Flexible booking terms

Covid-19

With Covid-19 causing disruption to winter 2020/21 and the start of winter 2021/22, our Covid-19 flexible booking terms have been applied to all bookings which were not able to take place due to travel restrictions. We are pleased to say that all chalet bookings which were carried over from winter 2020/21 & winter 2021/21 have now been delivered. We hope that our flexible booking terms and conditions and successful implementation of these in practice will address any concerns you have for booking with us as we move forwards.

Book a White Horizons chalet holiday with confidence

We restructured our business model with renegotiated supplier contracts which enabled us to provide our guests with flexibility for bookings for 2020/21, 2021/22 and 2022/23. We have a workable strategy in place should there be further disruption due to Covid-19 during future winter seasons, which we have demonstrated worked in practice over the course of winter 2020/21 & 2021/22 and into 2022/23 when we delivered these rolled over bookings.

Our terms and conditions give you protection for lockdowns and border closures as follows:

Covid-19 booking terms

In the event of cancellation of your booking due to Covid-19 you will be entitled to a 100% credit note to the value of your accommodation payments in the circumstances outlined below.

Valid reasons that will lead to the utilisation of this Covid-19 cancellation policy are limited to:

official closure of the chalet during your booked dates due to Covid-19 restrictions
an inability to travel to the chalet during your booked dates due to official Government travel restrictions (border closures) related to Covid-19. Valid circumstances are:
- travel restrictions put in place by the government of the country where the chalet is located restricting your ability to travel either to the country or to the chalet
- travel restrictions put in place by the government of your place of departure, restricting your ability to travel to the country where the chalet is located.

All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation policy, and the standard cancellation policy will apply. These include, but are not limited to:

an unwillingness to travel
an inability to travel due to medical reasons (including any related to Covid-19)
individual/household stay-at-home orders

This Covid-19 cancellation policy is valid up to the day of travel however there will be no refund once you have arrived in the resort should Covid-19 have any impact upon your booking once you have arrived.

Where a credit note is issued this will be valid for 24 months and can be used against a future booking with White Horizons. The arrival date of the future booking must be within 24 months from your original arrival date.

Reduced initial payment to secure your chalet booking

We’ve reduced the initial payment amount required to secure a chalet booking, from £250pp to £100pp, with a second instalment of the same amount required at an agreed later date.

Balance payments now due 8 weeks prior to travel

We have reduced our balance payment terms from 10 weeks to 8 weeks prior to holiday start date.

100% refunds for ski passes

Any payments for ski lift passes can be refunded in full up until your arrival date in resort. You have the right to cancel a ski pass order, for any reason, up until this point and will receive a full refund.